SAN TAN FURNITURE in Gilbert, AZ Closed now

Reviews about SAN TAN FURNITURE

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  August 19, 2019, by Demetria Barrera
  Don and Olivia still owe me a coffee table in which we paid cash for a dining set and living room set including a coffee table. A coffee table they were suppose to get from a show in Vegas. It has been quite awhile ago and i have made several attempts to contact them about my purchase yet no answer and apparently their store shut down.
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  February 12, 2019, by Kyle Leavitt
  Our experience was so terrible with this company that I filed a compliant with the Better Business Bureau. Unfortunately, Google does not allow enough characters for me to post the entirety of the complaint so I'll do my best to summarize. My wife and I purchased a bedroom set from San Tan Furniture on 5/13/15. We were initially apprehensive to place the order because San Tan Furniture has a no refunds/returns policy and the furniture was in a catalog so we were not able to see it in person. However, Don and Olivia (owners) assured us that they would "take care of us" if we were not happy with the furniture for whatever reason, so we went ahead and placed the order on good faith of Don's word. That is when the nightmare ensued. Long story short, the delivery was late, there were missing parts, and the color and finish of the furniture was different in person than it appeared in the catalog. After countless phone calls, emails, and empty promises made by Don and Olivia we are stuck with $4,600 of furniture that we do not like or want, and we still don't have all of the parts from our order. The owners Don and Olivia are not reliable, do not follow up, and do not keep their promises. They seem completely oblivious to the fact that their unfair policies and complete lack of care or customer service will have a negative impact on their business. I have never had a more unfavorable experience with any other vendor I have ever purchased from in my life. Their way of operating is flat-out shocking. I could expound on many other empty and unfulfilled promises that Don and Olivia made to us. At the end of the day their written policies are clear if in fact you take the time to read a page full of small print at the time of purchase (who seriously does that these days anyway), and however unfair or unbelievable their policies might seem, you can only rely on what is in black and white with these people. Unfortunately I did not read online reviews about San Tan Furniture before doing business with them, because if I had I would have found out ahead of time that this seems to be their standard operating procedure; unfilled promises, extremely slow responsiveness, and a seemingly complete absence of care for the people whose lives are affected by their harsh policies and poor service. It is absolutely unbelievable that an operation like this can even be in business these days – and I’m sure that won’t be the case for long barring an act of God to shake them into the twenty-first century. As mentioned, I have filed a compliant with the Better Business Bureau (first time in my life) and I'm considering retaining a lawyer to pursue the matter legally in small claims court (which would also be a first). Steer clear.