Walgreens in Gilbert, AZ Open now

Reviews about Walgreens

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  March 26, 2019, by Jean Threadgill
  I am aware that Mucinex D is something people abused, so precautions are taken selling it. I have purchased it before and never has anyone asked me if it's for myself. My ID was scanned and purchase was made. My son inlaw and daughter went to this Walgreens on Christmas Day, thankful they were open since my son-in-law was sick and they had to take the drive to Calif. He forgot his ID but my daughter had hers and agreed to purchase it and offered her ID. Well, Brandon in Pharmacy very smuggly and condasending refused to sell it, based on my daughter was not the one sick, and told him they would be open until 11:00pm so he has time to go home, get his ID and come back. I worked for Insurance in customer service 40 years and never was it okay to treat a customer like that. My son inlaw was very sick and I was very angry at such unnecessary behavior. I called the store to talk to a Manager and spoke to Rob, who said he could help me as acting Mgr. I explained what had happened and Rob said he didn't understand why Brandon refused the purchase to my daughter. Brandon dodged a cussing out since my daughter wouldn't let me go to the store. Rob, (hope I heard your name right) thank you for your apology and Customer Service as it should be. Brandon needs training or perhaps he did not care.